Congress approved resources in the fiscal year 2015 budget to enable Social Security to expand its field office (your local Social Security office) hours. Beginning March 16, field offices nationwide are open to the public for an additional hour (3 to 4 p.m.) on Mondays, Tuesdays, Thursdays, and Fridays.
Offices continue to close to the public at noon on Wednesdays, so employees have time to complete current work, reduce backlogs, and continue training new employees.
“This expansion of office hours reaffirms our commitment to providing the people we serve the option of top-notch, face-to-face assistance in the field offices even as we work to expand online services for those who prefer that flexibility,” said Carolyn W. Colvin, Acting Commissioner. “The public expects and deserves world-class customer service, and thanks to approved funding, I am pleased we will continue our tradition of exceptional service.”
Keep in mind that not all Social Security business requires a trip to a field office. For example, you can apply for retirement, replace a Medicare card, or report a change of address – all online. Check out the full list of online services at http://www.socialsecurity.gov/onlineservices.